Carefully follow the advised policy to benefit from our return service. Note that Alphacool International GmbH is not liable for damage caused by inadequate packaging.
If you are looking to send us a product for refund or replacement, you have come to the right place. Please note it can take up to 10 working days to complete the process.
Purchases from third parties:
If you have purchased your order from a third part supplier, please send us an e-mail.
Send us an e-mail
Submit RMA request
Sign in with your data for a return. The tool will guide you through all the necessary steps.
Pack it nicely
Pack the entire product according to the guidelines of your shipping provider. The package should withstand a drop from at least 1.5 meters. Important: The product must be shipped in an outer packaging, not in the product packaging!
Wait for our reply
We will take care of your request as quickly as possible. In some cases, processing may take up to 10 working days after receipt of the parcel.
Click here for the return registration
Submit returns quickly and easily with our online tool. We want to make it as convenient as possible for you.
Register return